Frequently Asked Questions
Everything you need to know about your Nihilo Audio experience.
What is the typical shipping timeframe for orders?
Standard domestic orders are processed within 1-2 business days and typically arrive within 3-5 business days. International shipping times vary by location, generally taking 7-14 business days.
What is your return policy for audio equipment?
We offer a 30-day satisfaction guarantee. If you are not completely satisfied with your purchase, you can return the item in its original packaging for a full refund or exchange.
Do Nihilo Audio products come with a warranty?
Yes, all Nihilo Audio hardware includes a limited 2-year manufacturer warranty covering defects in materials and workmanship under normal use.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
How can I track the status of my shipment?
Once your order has shipped, you will receive an automated email containing your tracking number and a link to the carrier's tracking portal.
Are your headphones compatible with all devices?
Our products are designed for universal compatibility. Wired models use standard 3.5mm jacks, while our wireless range utilizes the latest Bluetooth protocols for connection to iOS, Android, and PC devices.